Apple’s newly launched iPhone Duo is facing reports of bright horizontal lines appearing on its inner screen near the hinge. As of October 27, 2026, Apple had acknowledged the issue, saying it affects a “small number” of units and that defective devices will be replaced under AppleCare. The foldable smartphone is priced at $1,999.

Key Takeaways

  • Early adopters have reported bright horizontal lines near the inner display’s hinge.
  • Apple says affected devices will be replaced under AppleCare; out-of-warranty repairs cost $999.
  • Apple described preorder interest as strong, but no order volume was provided.

iPhone Duo screen complaints put repair coverage in focus

The reported problem concerns the inner display of Apple’s first foldable smartphone. Apple’s description of the affected population as a “small number” does not establish a failure rate or show how widespread the issue is.

Apple’s stated response distinguishes replacements under AppleCare from out-of-warranty repairs, which carry a $999 charge. Those are separate service arrangements: the replacement commitment should not be read as a promise that every repair will be free.

The available details do not establish the technical cause of the horizontal lines. Their reported location near the hinge is a description of the symptom, not proof that the hinge itself is responsible.

Launch context centers on the larger folding display

Apple’s October 15 launch announcement set the preorder opening for October 16, 2026, at 5 a.m. Pacific time. It presented the folding inner screen as a central feature, with a display 50 percent larger than the iPhone 18 Pro Max display.

That design supports viewing content, gaming and multitasking when the device is open, while a smaller outer display serves users when it is closed. The screen complaints therefore concern a defining feature of the new product rather than an accessory.

Apple also described early preorder interest as strong. Without a disclosed order total or a quantified defect rate, however, the launch information does not establish the issue’s effect on sales or the financial cost of replacements.

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