Freshservice FedRAMP status has reached the in-process stage for Class C (Moderate) certification, Freshworks and Carahsoft announced on October 26, 2026. The status applies to Freshworks’ AI-powered service operations platform and does not represent completed certification.

Key Takeaways

  • The announcement describes an in-process status, rather than a completed FedRAMP certification.
  • Freshservice is available through several public-sector contracts held by Carahsoft.

What Freshservice FedRAMP status covers

Freshservice is designed to help public-sector organizations manage IT services, assets and operations. Its functions include incident and change management, workflows, knowledge management, reporting and integrations.

The platform can also support service management for teams outside IT, including human resources, finance and operations. Its AI features include chatbots for self-service and tools intended to assist employees and decision makers.

How government customers can access the platform

Freshworks said its partnership with Carahsoft is intended to make Freshservice more accessible to government agencies and other public-sector organizations. Carahsoft and its reseller partners help bring the platform to those customers.

Freshservice is available through Carahsoft’s TIPS, OMNIA Partners and E&I contracts, as well as The Quilt master service agreement.

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