Concentrix announced Live Voice Translation on October 27, 2026, adding an AI-powered tool to its iX Suite that lets customer service advisors and callers speak different languages in real time.

Key Takeaways

  • The service currently covers more than 60 languages, Concentrix said.
  • The company is demonstrating the technology in customer support environments and says it has a growing client user base.

How Live Voice Translation works

Each participant hears the conversation in their preferred language, allowing a human advisor and customer to communicate without speaking the same language. Concentrix said the tool builds on multilingual translation capabilities already offered in its iX Suite.

In one example described by the company, advisors speaking Southeast Asian languages supported English-speaking customers, with each party hearing responses in their own language. In another, advisors switched to Mandarin when a customer preferred to continue in Chinese.

Deployment and current use

Concentrix said it is demonstrating the capability in customer support environments globally and that its growing client user base is using it for more complex cases, including technical product support and refunds. The announcement did not specify pricing or name participating clients.

The company said it works with clients to select customer journeys, language pairs, delivery hubs and scope. Its specialist teams then prepare workflows, deploy desktop technology, provide training and manage service quality.

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