Guidewire AI agents are part of a new platform approach announced on October 27, 2026, that aims to bring artificial intelligence into insurers’ underwriting, pricing and claims workflows. The company said some features are available only to early-access customers or remain on its product roadmap.

Key Takeaways

  • The platform connects agents with insurers’ core applications, data and workflows.
  • Insurers can use Guidewire-developed agents or build their own using its Agentic Framework.
  • Some features are restricted to early access or are roadmap items, and availability can vary by region.

How Guidewire AI agents fit into insurance operations

Guidewire said its agents run on the same platform as its core insurance applications. They use an insurer’s data and workflows, while platform controls set boundaries for their actions and maintain an audit trail.

The company’s Agentic Framework lets insurers use Guidewire-developed agents or build their own, select an AI model for each task, evaluate behavior and monitor costs. Its data platform brings policy, claims and billing data together for agents and predictive models.

Underwriting and claims applications

For underwriting, Guidewire described tools that help teams design products, assess portfolio exposure and move pricing decisions into policy workflows. Its ProNavigator assistant can provide submission summaries, risk insights and suggested next actions.

For claims, Guidewire said its Concierge agents can collect loss details through voice or chat and deliver them to ClaimCenter. ProNavigator also gives adjusters answers and suggestions as they review claims.

Availability and limits

Guidewire marked selected features across Advanced Product Designer, PricingCenter, ProNavigator and other products as either early-access offerings or roadmap features. The announcement did not specify which of those features fall into each category or when roadmap items will become generally available.

The company also cautioned that certain release features may not be available in all regions. It is demonstrating the capabilities at its Connections conference in Las Vegas.

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