A Texas Roadhouse complaint publicized in October 2026 centers on an Illinois customer's claim that a restaurant served him a cheaper steak than he ordered on three visits. The company said it confirmed and corrected one mix-up but could not verify that it happened three times.

Key Takeaways

  • Kenneth Card said he received sirloin instead of an eight-ounce filet mignon at the Forsyth, Illinois, restaurant.
  • The local menu listed an eight-ounce sirloin at about $20 and a filet mignon at approximately $30.
  • Texas Roadhouse said customers should alert their server while at the restaurant if an order or charge appears wrong.

What prompted the Texas Roadhouse complaint?

Card, a former cook, said he recognized that the cut he received was not the filet mignon he had ordered. He shared his experience on TikTok and warned other customers to check their orders.

Card said staff replaced his steak after he raised the issue on the first occasion. On a subsequent visit, he said he ate the steak without complaining. On the third visit, he spoke to a manager, and staff told him after checking that the steak was not the cut he had ordered, he said.

How the restaurant responded

Texas Roadhouse said it investigated Card's claims and confirmed that one mistake had been corrected by providing him with the filet mignon he ordered. It said it could not establish that the error occurred on all three occasions.

The chain said team members double-check food for quality and accuracy as orders leave the kitchen. Card said he did not expect to return to the Forsyth location.

Read More News

More FinanceVelix news

Disclaimer

This FinanceVelix article provides general information, not personalized financial, investment, legal, or tax advice. Market prices, interest rates and economic conditions can change; investments carry a risk of loss. Facts reflect the material available when published and may change. Check important information independently and consult a qualified professional when needed. Mentioning an asset, company, or service is not an endorsement.