Apple says a small number of iPhone Duo display units are affected by an issue after customers reported cracks and other malfunctions shortly after opening the company’s first foldable phone. The company advised affected users to contact AppleCare for a replacement.

Key Takeaways

  • Customers described cracks along the inner screen’s center crease, sometimes after hearing a crunching sound.
  • Apple said most units are unaffected and that impacted devices exhibit the defect quickly.

iPhone Duo display complaints emerge after launch

The iPhone Duo went on sale on October 23, 2026, and starts at $1,999. It has a smaller outer screen and opens to reveal a larger inner display.

Some customers said their devices cracked after hours or days of use. Others reported a white patch or lines on the inner screen, while users described feeling a bump under the display near where the crack began.

Apple said it was aware of an issue affecting the inner display on a small number of units. It did not specify how many phones were affected.

Replacement experiences and possible cause

Customer experiences with replacements have varied. Jainam Shah said an Apple Store replaced his phone immediately after its inner display cracked. Another customer in Richmond, Virginia, said he was waiting for a replacement after a store confirmed there was no accidental damage but had no inventory.

Repair platform iFixit said it believes a failing hinge component may be cracking the screen, rather than the display panel itself being the cause. That assessment is not a confirmed explanation from Apple.

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