KellyOCG workforce solutions ranked first overall in HRO Today’s 2026 customer satisfaction ratings for providers that combine permanent hiring and contingent workforce services. It was the Kelly outsourcing and consulting group’s second consecutive year in the top spot.

Key Takeaways

  • The ratings are based on buyer feedback, including responses from clients using the same provider for both workforce needs.
  • KellyOCG also ranked first in the separate managed service provider ratings and second in recruitment process outsourcing.

How KellyOCG workforce solutions were rated

The 2026 total workforce ratings draw on customer satisfaction surveys for managed service provider, or MSP, and recruitment process outsourcing, or RPO, services. They include feedback from clients using one provider for both contingent and full-time workforce needs.

KellyOCG placed first for quality of service, second for breadth of service and third for size of deals. It also ranked first overall in the 2025 total workforce solutions ratings.

Technology supports combined services

KellyOCG said its investments include Sevayo, a workforce technology platform that brings together talent data, intelligence and workflows across different worker types. The platform offers analytics, decision support and AI-powered guidance for permanent hiring and external workforces.

KellyOCG is part of Kelly, whose shares trade on Nasdaq under the symbols KELYA and KELYB.

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